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Feb 24
2009
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Benefits of Running an Excellent Company
Q: OK, I keep reading all this stuff about making improvements so I can achieve “Business Excellence”. Why should I care?
A: If you are happy going to your company, getting through the day, putting out the fires of the day, making some money, staying late to work on email and personnel issues and bookkeeping and restocking and inventory and paying bills and “oiling the machines” then business excellence is not for you. If you feel unhappy about how long things take and are spending your time on less valuable, menial tasks, then business excellence can help you and your company get better at doing things and get better at deciding which things to do and when.
Q: OK, I keep reading all this stuff about making improvements so I can achieve “Business Excellence”. Why should I care?
A: If you are happy going to your company, getting through the day, putting out the fires of the day, making some money, staying late to work on email and personnel issues and bookkeeping and restocking and inventory and paying bills and “oiling the machines” then business excellence is not for you. If you feel unhappy about how long things take and are spending your time on less valuable, menial tasks, then business excellence can help you and your company get better at doing things and get better at deciding which things to do and when.
A good Business Excellence Model covers all areas that produce results for your company. Sometimes the results are not what you want, you’ll want to you take a good look at all things in your company that produce results, those are called the enablers. Walk with me through a day in the life of a result.
Usually a poor result is a symptom of something wrong upstream. Say you’ve had to drop prices because of increasing competition. Every business has competitors. You probably know who and what they are. If not, take some time and think about it. You’ll be surprised at how much more there is to know about your competitors.
